Receptionist/Administrative Apprentice

MAIN DUTIES/RESPONSIBILITIES Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required Provide administration assistance to GPs, Practice Nurse, Practice Manager, Office Manager and other members of the Primary Healthcare team Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the surgery Registering patient arrivals Answering the telephone, transferring calls and taking accurate messages Taking enquiries and requests for repeat medication from patients Dealing with referral letters and any additional documentation as and when required Liaising with hospitals to follow up requests and information gather Opening and sorting mail Dealing with new and temporary patient registrations Ensuring all letters and samples are ready for courier collection Maintain and order supplies of stationery Updating patient demographic changes on system Entering Read Codes on patient records as instructed by clinical staff COMMUNICATIONS AND RELATIONSHIPS Contacting hospitals and clinics for results Contacting patients at the request of primary healthcare professionals to make follow up appointments as appropriate and in confidence Giving patients results at the request of primary healthcare professionals request Contacting patients who have not attended for appointments and ensuring they are recalled as appropriate

The successful candidates will provide reception and administrative support and act as first point of contact for patients, staff and all other primary healthcare services within the Health Centre.

Progression to be discussed when in role

We are an eight-doctor GP practice based in Whitley Bay, providing personalised care to our patients and the local community.

Good standard of general education Keyboard skills Confident and competent using computerised systems Confident to work in a busy office/reception area Confident in handling confidential and sensitive information Able to deal with telephone and face to face enquiries efficiently but sensitively Able to take and relay accurate messages and notes Demonstrate initiative Ability to relate to people from all backgrounds (both professionals and members of the public) Ability to work under pressure and remain calm Ability to work flexibly within remit of the post Approachable but able to maintain professional image