Medical Reception and Patient Services: Welcome and support patients in a friendly, professional manner Manage appointments, bookings and patient enquiries by phone and in person Support patients with care navigation and access to appropriate services Use digital systems such as Accurx to communicate with patients Maintain a welcoming, safe and organised reception area Handle incoming and outgoing post and correspondence Practice Administration: Register new patients and maintain accurate patient records Process repeat prescription requests in line with practice procedures Monitor shared inboxes and respond to or action requests appropriately Complete scanning, filing, data entry and document management Support the processing of medical records and patient information Working with the Practice Team: Support clinicians and colleagues by directing patient queries and requests appropriately Process new patient registrations and proxy access requests Enter and update patient information accurately and confidentially Work as part of the wider practice team to provide a safe, efficient and patient-centred service Support practice targets and quality standards where required
VQ Solutions are looking for a medical receptionist to join Moss Healthcare. This fulfilling role includes supporting both reception and administrative teams, ensuring high-quality service to patients and providing vital assistance to the wider Practice Team.
You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions You will have a dedicated VQ Mentor and will also be supported internally by your manager During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews The best part? All apprenticeship work will be completed during working hours
The majority of our apprentices secure full-time positions upon successfully completing their apprenticeship, with excellent opportunities for career progression.
Moss Healthcare is a busy, patient-focused GP practice in Harrogate that has grown and evolved by combining high standards of modern medical care with a personal and friendly approach to patient service. Committed to delivering high-quality healthcare services to the local community, it provides essential, additional, and enhanced services under the NHS Personal Medical Services (PMS) Contract.
Due to the nature of this business, a high-level of discretion is both expected and essential.