IT Support Apprentice

Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced Log tickets for each call and record all time spent on issues within the ticket (Ensure the correct contract is selected for each ticket) Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client) Monitor your Task Board daily Escalate to second line when necessary Attend weekly helpdesk meeting

Start your IT Support career with Leap IT! You will gain experience in providing first line IT support.

Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

We provide IT support across Birmingham, Solihull, Coventry, Worcester, and the wider West Midlands region.

Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website.

33 days holiday (including bank holidays) 24/7 counselling support and financial advice helpline Work from home – hybrid