Hear Care Assistant Apprentice

You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment both for our customers and our team.

What you will be doing: Stock takes and controls Ordering of stock items: batteries, hearing aid accessories, and cleaning supplies Ensure patient questionnaires are filled out Communicating with G.P’s File customer records on a regular basis Manage internal diary admin reports – open and problem pathway, callbacks Completing pre-appointment calls and reminder letters Operation of till, credit card transactions Covering Hearcare Reception Desk (includes answering phones, taking appointments, dealing with general queries etc.) Ensure the telephone is answered promptly and in the correct manner Ensuring point-of-sale is current and well displayed, ensuring test room is always clean, neat and tidy and ready for the customers Maintaining mandatory training modules on i-learn

At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of optical products, so a passion for fantastic customer service is a must!

Progression to other roles within the organisation available.

We’ve been a family-run business for more than 40 years, working with our business partners around the world to provide the best value optometry, audiology and other healthcare services for our customers. You'll find us in the UK, Ireland, the Netherlands, Norway, Sweden, Denmark, Finland, Australia, New Zealand, Canada and North America, employing more than 45,000 people in thousands of Specsavers stores and businesses, as well as in our various support offices and international supply chain.

Essential skills include: Strong organisational skills Presentation skills and attention to detail The ability to plan your own work, work on your own initiative and meet deadlines The ability to manage pressure and conflicting demands and prioritise tasks and workload Oral and written communication skills Tact, discretion and respect for confidentiality A pleasant, confident telephone manner Teamwork Reliability and honesty