Data User Apprentice - Service Systems Administrator

As a key member of the Service Delivery Operations team, the Service Systems Administrator will provide essential operational support by maintaining accurate and complete data within core Kaplan systems. The role holder contributes to the smooth execution of day-to-day processes and carries out timely data entry, supporting our strategy to ensure Kaplan is easy to do busy with.

As the Service Systems Administrator, you will: Act as the first point of contact for system queries and issues via Freshdesk Process data and support the production of reports, as instructed Complete updates and housekeeping tasks within the systems Manage own workload and priorities ensuring that deadlines and expectations are met and quality is maintained Build and maintain strong working relationships with internal stakeholders, contributing to opportunities for efficiency and continuous improvement Champion, in all that we do, the vision, values and quality expected by Kaplan Detailed responsibilities System & Data Administration Use a variety of platforms to best facilitate routine tasks.

These include: Google Workspace Onefile Business Central Dayschedule Excel PowerBI Update systems with information relating to Learner progress. An example of this would be adding notes from internal support teams to Onefile.

Assist with tasks relating to user management and system access, including: Setting up system access for external Line Managers Resolving user queries Raising system related issues As required, create new system based forms or templates, and complete system housekeeping tasks Support with reporting tasks as required Follow GDPR processes at all times to prevent and if necessary promptly report data breaches.

Triaging and responding to our team’s Freshdesk queries Triage queries allocated to our team in Freshdesk and resolve them where possible. Reassign to the relevant team/colleague or escalate to a Manager, as appropriate, if you are unable to resolve yourself. Ensure all responses are provided within agreed service level agreements.

Help drive continuous improvement Review the process and guidance documents relevant to your role, twice yearly, to identify anomalies and update them as applicable, to ensure all processes are clearly and correctly recorded. Make suggestions to improve our processes and drive efficiencies in our team, using AI to support improvements where applicable. Suggest improvements that can be made to our systems. Thoroughly test any new developments in relation to the above tasks and provide feedback on their viability.

You’ll also carry out other duties, within the broad scope and spirit of your role, as requested by your manager. Our business continuously evolves, so your role will too.

Looking to build a long-term career in the exciting world of Data and Technology? Look no further! This is your chance to take your first step into a rewarding career with a Level 3 Data Technician Apprenticeship at Kaplan. This role is perfect for people who are currently not in education, employment or training and are looking for an opportunity to gain valuable skills, paid work experience, and a recognised qualification.

Whether you're leaving school or college, taking a different career path, or looking for your first full-time role, this apprenticeship provides the support and training you need to get started. You'll earn a salary while gaining hands-on experience in a professional workplace and studying towards a nationally recognised qualification.

This apprenticeship provides your employees with fundamental capabilities crucial for navigating and leveraging data effectively within your organisation, allowing them to understand insights, foster transformation, and gain a competitive edge.

Data Analysis Fundamentals Data Literacy and Generative AI Introduction Data Analysis and Visualisation with Excel Databases and Data Modelling Data Challenge and EPA Readiness Our apprenticeships are uniquely designed to offer unparalleled support for both employers and learners. We provide expert-led,practical training and simulations that build transferable digital skills and instil a growth mindset - essential for effectively leveraging technology.

Kaplan is one of the world’s largest and most diverse education providers. We are one of the UK’s leading training providers for finance and accountancy and data and IT qualifications and train thousands of apprentices each year. We have been educating and training students for over 70 years and have helped thousands of people achieve their career goals. We offer apprenticeships from Level 2 to Level 7 and cover Accountancy & Tax, Banking & Finance and Data & IT.

We offer study methods to suit all types of learning, whether you want to be face-to-face, or left alone to study in your own time.

From this role, your potential paths for career progression at Kaplan include: Senior Service Delivery Operations Administrator Data and systems based roles

Kaplan was founded in 1938 by Stanley Kaplan, with a simple but powerful mission: to widen access to education and create opportunities for people from all backgrounds. That mission continues to shape what we do today — helping learners build the knowledge, skills and confidence they need to succeed.