Customer Service Apprentice

Sales Customer service Answering telephones Dealing with problems Manual handling

We require an enthusiastic,smart,motivated person eager to learn retail and customer service. You must put customers first,understand their needs, and communicate confidently. Full training covers customer service,telephone skills,problem-solving,sales, product knowledge.A good memory and willingness to undertake manual handling are essential.

At East Sussex College you will be completing a Customer Service apprenticeship. This apprenticeship will include Knowledge, Skills, Behaviour, Functional Skills (if required). You will have an assessor who will support you alongside your apprenticeship, setting you assignments, completing observations and progress reviews every 10-12 weeks. You will also attend apprenticeship workshops ever 4-6 weeks.

At East Sussex College you will study further topics including Health & Safety, and Equality & Diversity and professional development.

Possible vacancy at the end of the course.

Established in 1965, our store is still family-owned and run. We sell a wide range of domestic appliances including cookers, washing machines, refrigeration and televisions. We not only serve the local community, but also the surrounding villages and towns. We have a reputation for excellent customer service and have a lot of customers who come back to us time and time again. Many of our staff have been with us for between 5 and 40 years.