Business administrator Apprentice

Duties to include: Carry out general administrative duties to support the day-to-day running of the business. Answer and direct inbound telephone calls and respond to routine enquiries. Prepare, update and maintain accurate records, spreadsheets and databases using Microsoft Word and Excel. Take accurate minutes during meetings and record key actions and information. Enter and update customer and business information, ensuring records are accurate and up to date.

Maintain records of calls, enquiries, customer information and other business activity. Assist with preparing documents, reports, correspondence and other administrative paperwork. Support the organisation and administration of meetings, events and trade shows. Assist with arranging appointments, maintaining diaries and coordinating activities where required. Prioritise tasks and manage multiple requests while maintaining accuracy and professionalism.

Identify errors or missing information and take appropriate action to correct them. Use initiative to resolve routine administrative issues and escalate matters when necessary. Support the administration of marketing activities, including maintaining records and updating information. Use Microsoft Word and Excel confidently to complete administrative tasks. Work effectively as part of a team while managing individual responsibilities.

Maintain confidentiality and handle company and customer information appropriately.

Gain practical experience working for an IT company in business administration while developing communication, organisation, digital and customer service skills. You’ll receive structured training, workplace support and work towards a recognised Level 3 apprenticeship.

Business Administrator Level 3 Apprenticeship Standard Level 2 English and maths Functional Skills (if applicable) Training will take place at Protocol B3 2NH 1 day per month Training on-site at the employer

Ofsted good training provider 1-day per month training at premises in City Centre Birmingham Onsite assessment visits Online and remote training

Progression route to a team leader

Here at EDIT Ltd (registered as Education & IT Ltd), we offer IT services that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider.

Add-ons to Entrée include incident management for health and safety compliance and resource booking, allowing the end-user to assign hot desks, parking spaces, keys, etc. We see ourselves as solutions providers to problems using technology. We aim to make the lives of clients easier and more efficient to allow them to focus on the things that are important to them. Our ambition is to grow the company with our existing products, the development of new products, and to chase tenders that solve unique problems.